COVID-19 READINESS TO PROVIDE PROMPT AND SAFE SERVICES

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American Leak Detection is committed to leadership in providing essential services as homeowners shelter in place to protect themselves against the spread of the Covid-19 (Coronavirus). Because of our national scale and work with insurance companies, we have had health and safety protocols in place to ensure quality customer service – something to be valued from service providers during uncertain times.

American Leak Detection wants to reassure you, our valued customers, that your health, safety, and well-being are of the utmost importance and that our franchise System is unique in committing increased resources to ensure your safety while solving your leak detection and sewer problems.

American Leak Detection stands ready to make service appointments and be a first responder for emergencies. Our leak detection processes are ultra-sanitary by design; we continue to take the utmost caution to protect the health of the customers we serve, our technicians, and staff.

All of our locations across the United States have daily meetings to ensure that our technicians take precautions following the latest CDC and federal and state guidelines. Our trucks are sanitized and our technicians wear protective clothing. Each technician washes and sanitizes his hands and equipment properly between customer visits. If a technician has any indication of not feeling well – Coronavirus or not – we have in place work protocols to send the technician home and reschedule the job promptly and on the same day if possible.

If you have received a high water bill or think you may have a water leak around your house, pool, or commercial property -- time is of the essence to discover the source and get it repaired. Together, we will help solve your problems with water leaks and now sewer blockages which are on the rise with shelter in place policies.

Protocol: If You Have An Appointment
If you, or anyone in your household is experiencing symptoms, has been diagnosed positive, or is self-quarantining due to exposure to someone who has tested positive, please let us know in advance of your appointment so we can plan for your service call appropriately. Such cooperation is not only necessary for our technicians but also for other customers and future visits to homeowners.

FYI: If We Call to Postpone
We ask for your patience if we need to reschedule your appointment. If the technician assigned to your job reports any of the above symptoms or scenarios, we will immediately call to reschedule your appointment. An abundance of caution is in the best interest of all.

To learn more about COVID-19 Symptoms, Prevention, and Best Practices, please visit the CDC website.

We thank you for your business and wish everyone the best possible good health as we overcome this crisis.

See What Our Customers Say

"They showed up on time and gave good advice with a fair price."
“This is a fair and honest company. They showed up on time and gave good advice with a fair price. They can be trusted to give accurate information.”

- Alda F.
"They came in, investigated with smoke, and fixed the problem. For the first time in two months, my house doesn't smell like a restaurant toilet."
“I had an awful rotten egg smell as soon as I bought our house. After calling two plumbers (who charged me a fee to tell me nothing was wrong), the Gas Company (no gas leak), and the Public Works Department, I finally called American Leak Detection. They came in, investigated with smoke, and fixed the problem. For the first time in two months, my house doesn't smell like a restaurant toilet. Highly recommend them!”

- Sandi T.
"I can't say enough good things about their service!"
“I can't say enough good things about their service! We had a slab leak that flooded the master bedroom and they came as quickly as they could and then rearranged their work schedule so the repair could be made and we could once again have water turned on. The workmen were professional and efficient. I hope I never have to use that kind of service again but if so, they are he best.”

- Carolyn R.
"After 30 years in this house, we have had many service people come to do work. No one has ever delivered better than Daniel."
“Tree roots had cracked my filter pipes and I was losing water badly. I was referred to American Leak Detection and set up an appointment. Daniel came out and did his best to diagnose the problem. He got very strange results and it was hard to determine the exact pipe(s) that were cracked but since I'd had a similar repair done 6 years ago and we could see evidence of the tree root damage from above, I felt confident we knew were the issue was and I contracted for the work. I was pleasantly surprised to see Daniel return to perform the work. I arranged to be home that day so I could see what he found. I supposed I hovered, taking pictures of the process, asking questions as he went along. He never got annoyed and answered every question with a smile. I don't think i ever saw anyone work harder. It was obvious from that start he had a lot of experience and knew what he was doing. Digging out the area had to be done mostly by hand which he did efficiently without complaints. He found multiple pipes cracked which explained the odd results during diagnosis. The job took longer than expected because it was difficult work and he ran out of daylight but on the job until he it wasn't possible anymore that day. Even though he was fully booked for the following day, his company rearranged his schedule so he could return the following afternoon. I returned home early from work and was able to see him complete the job. He even patched the deck with new concrete like an artisan, taking every care to make it as smooth and neat as possible. After 30 years in this house, we have had many service people come to do work. No one has ever delivered better than Daniel. He was competent, diligent, and pleasant. The cost wasn't cheap but it was fair. I don't mind at all paying for quality service.”

- String R.

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