Sewer Line Leak Repair in Arlington, TX

"He has such a positive attitude and goes above and beyond."

“Dear Fred Thompson, Kyle Carter is a wonderful representative of your company. Everyone is always so quick to point out the bad, but I want to point out the good ! I finally have a little hope that my pool is salvageable. He has applaudable work ethics and tries his best to do a job worthwhile and complete. He has such a positive attitude and goes above and beyond. I wanted you to know what a wonderful employee he is and I thank you and I thank him!”

- F. West

"I will continue to do business with ALD and I have no problem recommending Henry for future work."

“I’ve been working with Henry since early December when I called ALD out to find a leak in my pier and beam house. Henry was able to find the leak and offer multiple options for repair after doing so. Shortly after his initial visit he was able to repair the leak and get me up and running through the holidays. Unfortunately due to the condition of my plumbing there was no guarantee another leak wouldn’t occur in the near future. My house is 90 years old and all of the cold water plumbing was original galvanized pipe from the 20’s. We decided to come back at a later date and replace the cold side from the service line to each of the fixtures. Below you will find examples of how Henry performed during the job. Quality of Work: Henry performed outstanding work which passed visual and hydrostatic testing with the city Self Motivation: Each day Henry and I discussed the scope of his project and laid out plans for what was to be done. I left him alone unsupervised throughout the job and there was never an issue with him dragging his feet or underperforming the daily tasks. Ingenuity: Henry was able to create logical solutions to several of the issues in and around re-plumbing my house. I challenged him to create an easier way to control the water from inside and outside of the house, offering several service solutions with minimal flow interruptions. Ultimately, Henry was able to build several utility manifolds allowing for independent operation of rooms and fixtures throughout the house. This solution added value to my property and future proofed several common plumbing issues found in other homes. Henry was able to tie into the original service line, minimizing downtime and allowing the project to come in 40% under budget. Ability to Work with Others: Each day Henry showed up with a helper and always go the most out of them while on property. I witnessed him treating each one of them fairly and successfully motivated them to work with him on his tasks. Honesty: Henry realizes the importance of forming long term relationships with his customers. He speaks frank about project goals and challenges and communicates the risk of potential solutions clearly. Henry’s ability to gain trust is his strongest quality, I believe ALD will benefit from the many relationships he forms while on the job now and in the future. I will continue to do business with ALD and I have no problem recommending Henry for future work. Thanks for helping me out.”

- E. Estes

"Thank you very much for holding a high standard of customer service that these gentlemen have displayed."

“Dear Mr. Thompson, I am writing to inform you of the behavior of two of your technicians that come to my home to diagnose a leak. They were both incredibly courteous and professional and took their time to explain what they were doing. I have not had as great an experience with plumbers in the past as I had using the services these two provided. I was very impressed with their depth of knowledge not only with plumbing but also with ants! They found a massive ant colony behind the wall and helped guide us through how we could get rid of them until we could contact a pest service and even helped to clean up some of the mess with us. The only name I have is Mike Mendoza but he had a colleague with him who deserves the same pat on the back for a job well done. I hope Mike remembers who he rode with that day… would have been 12/20/15 approx. So often, people just call to complain about things so I felt that service as well rendered as these guys did needed a note to the boss-man. My hope is to have them back for the repair phase should this be approved for payment by American Home Shield. Thank you very much for holding a high standard of customer service that these gentlemen have displayed. I hope that you have a way to commend them for putting a great face to your company. Strong work!!”

- C. Dunlap

"Repairs have been completed and I am more than pleased with the final outcome."

“Just wanted to pass on my thanks to both Mike Mendoza & Doyle. They were both very thorough on the first visit and Mike's second visit today to make the repairs and finish the testing needed. It's traumatic enough to go through foundation repairs to then be told you have a plumbing leak. I didn't trust the results received from the plumbing company contracted by the foundation repair company. That's why I called ALD. From the onset I felt comfortable and secure with what Mike was doing. He kept me informed every step during the process and gained my ultimate trust in everything he told me. He was able to isolate the issue right off the bat, where the other company just said the test failed. It's employees like Mike, that make me the consumer feel at ease with what needed to be done. Repairs have been completed and I am more than pleased with the final outcome. Thank you for having such dedicated employees on your staff.”

- R.McAuley