FAQs

A slab leak is a pressurized line leaking beneath the concrete foundation. They can cause: 

• Warm floor spots 

• Flooring damage 

• Mold 

• Rising water bills 

• Structural issues 

Using: 

• Pressure testing 

• Line tracing 

• Acoustic listening 

• Thermal imaging 

• On-floor marking of the leak location 

Repairs may be offered directly depending on your location. If not, referrals are provided. 

A leak between the water meter (or well) and the home—typically underground. 

Usually 18–36 inches, but colder regions may require 6–8 feet of depth.

Yes—your technician can help arrange:

A meter shutoff test

Confirmation that the leak is on the homeowner’s side

Clarification of local responsibilities

Yes—on the pressurized portion from the backflow to the zone valves. 

Some offices do; others provide trusted irrigation repair referrals. 

Signs of irrigation leaks include: 

• Wet areas when system is off 

• Hissing at the backflow 

• Constant water flow on the meter 

• Oversaturated soil 

Common signs: 

• Losing more than ¼–½” of water per day 

• Pump losing prime 

• Air bubbles in pump basket 

• Cracks around skimmers or jets 

• Wet spots near equipment 

Many offices offer: 

• Skimmer repairs 

• Equipment repairs 

• PVC line repairs 

• Crack sealing 

• Full repipes 

If repairs are not performed locally, you’ll receive high-quality referrals.

We introduce non-toxic smoke into sewer and vent lines to locate: 

• Dry or missing traps 

• Failed wax rings 

• Cracked vent lines 

• Slab sewer leaks 

• Hidden wall/ceiling openings 

Availability varies by office. If repairs are not offered, we provide qualified plumbing referrals.

To diagnose: 

• Blockages 

• Root intrusion 

• Cracks and pipe separations 

• Bellies/sags 

• Grease buildup 

Videos can be provided to plumbers for repair quoting. 

Yes—we identify sources of roof-related water intrusion such as: 

• Flashing failures 

• Vent penetrations 

• Skylights 

• Valleys 

• Ponding on flat roofs 

If repairs are needed, we refer you to roofing specialists when not performed in-house. 

Yes—using pressure tests, moisture mapping, and other diagnostic tools.

Repairs or referrals are provided based on location.

Yes—signs include: 

• Cold spots 

• Boiler pressure loss 

• Air in the system 

• Flooring damage 

• Uneven heating 

We use: 

• Loop isolation and pressure testing 

• Thermal imaging 

• Tracer gas testing 

• Acoustic listening 

• Surface mapping 

Repair availability varies by office; referrals are always provided if needed. 

Yes—often due to: 

• Concrete shifting 

• Freeze/thaw cycles 

• PEX wear 

• Manifold corrosion 

We locate leaks, and repairs or referrals are offered depending on location. 

Yes—where licensed. We perform:

Pressure testing

Sniffer testing

Tracer gas leak locating

Repairs may be available depending on the jurisdiction. If not, we refer licensed gas contractors.

If you suspect a major gas leak, evacuate and call 911 or your gas provider immediately.

Yes—frequent cycles of the pressure tank or pump often indicate a leak. 

We locate leaks in: 

• Pressure tanks 

• Well houses 

• Underground lines from well to home 

• In-home distribution piping 

Repairs or referrals are provided based on location. 

Yes. Reports include: 

• Photos 

• Test results 

• Marked locations 

• Recommendations for repairs or referrals 

Many of our offices do offer full repair services, including: 

• Slab leak repairs 

• Full Line Replacements 

• Line Re-routes 

• Main waterline repairs 

• Irrigation repairs 

• Boiler and radiant heat repairs 

• Pool & spa plumbing repairs 

• Drain line repairs 

• Well system repairs 

• Gas line repairs (where licensed) 

If your local office does not perform repairs directly, we will: 

• Provide referrals to trusted, licensed contractors 

• Coordinate with plumbers, HVAC companies, or specialized repair teams 

• Supply detailed documentation so repairs can be done accurately